The role
Based at head office, the technician helps resolve customer claims, carries out technical diagnostics and repairs, and supports the installation and maintenance of EDIFIS displays.
Missions
- Review claims and gather product references, photos, installation details and symptoms.
- Diagnose sanitary equipment, taps and technical products and perform workshop or on-site repairs.
- Prepare spare parts and tools, then document every intervention clearly.
- Assemble, adjust and maintain products displayed at head office and the Flagship Store.
- Coordinate each case with sales, logistics and suppliers and explain the solution to the customer.
Qualifications
- Technical training in plumbing, sanitary systems, maintenance, electromechanics or a related field, with practical diagnostic and repair experience. Safe use of hand and power tools, a valid driving licence, digital reporting skills and a calm, methodical customer-service approach are expected.